Privacy Policy

Effective Date: Sunday 18th August 2024.

Welcome to School Colony eLearning. We are committed to safeguarding your privacy and ensuring a secure experience on our platform. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or access our mobile app.

By using School Colony eLearning, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

1. Personal Information:
   When you sign up, create an account, or make a purchase, we may collect personal details such as:

   • Full Name:
     Used for account creation, identification, and personalised communication.
   • Email Address:
     Essential for account verification, password recovery, and sending important updates.
   • Phone Number:
     Collected for multi-factor authentication and providing customer support when necessary.
   • Payment Information:
     Includes credit/debit card details and transaction history for processing purchases securely.
   • Date of Birth:
     Required for verifying age eligibility in compliance with child privacy laws.
   • Profile Picture (Optional):
     Allows users to personalise their accounts for easier identification within the platform.
   • Educational Background and Preferences:
     Helps in curating personalised learning paths and course recommendations tailored to individual needs.

2. Usage Data:
   We collect information automatically about how you interact with the platform, such as:

   • Device Type and Operating System:
     Tracks which devices (e.g., mobile, tablet, desktop) are used, ensuring compatibility and enhancing performance.
   • IP Address:
     Helps us identify geographical locations for optimising content delivery and maintaining account security.
   • Browser Type and Version:
     Enables us to customise your browsing experience and troubleshoot technical issues.
   • Pages Visited and Time Spent:
     Provides insights into which content and resources are most popular or engaging, allowing us to improve user experience.
   • Interaction Data (e.g., Clicks, Scrolls, Search Queries):
     Collected to better understand user behaviour, allowing us to refine and adapt our content offerings.

3. Cookies and Tracking Technologies:
   We use cookies, pixels, and similar tracking technologies to enhance your experience, remember your preferences, and analyze site usage. You can manage cookie preferences in your browser settings. More details on cookie management can be found at Cookiepedia.

   • Session Cookies:
     Temporary cookies that help you navigate the site and remember your activities during a single session.
   • Persistent Cookies:
     These remain on your device for a set period and help remember your login details or preferences for future visits.
   • Analytics Cookies:
     Provide aggregated data on user behaviour, helping us improve our content and services.
   • Advertising Cookies:
   • Used to deliver relevant ads and measure their effectiveness. These cookies track interactions with third-party ads and are managed by advertising networks.

How We Use Your Information

Your information is used to:

• Provide and Improve Our Services:
• We use your data to deliver our educational content, ensure the smooth functioning of our platform, and continuously enhance features based on user feedback and behaviour.
• Personalise Your Learning Experience:
• Your preferences and interaction data help us recommend courses, resources, and content that are most relevant to your learning goals.
• Process Transactions Securely:
• Payment information is used to facilitate purchases, subscriptions, and other financial transactions while maintaining industry-standard security measures.
• Communicate Updates, Offers, and Promotions:
• We may send you notifications regarding new courses, features, promotions, or important changes to our policies. You can opt out of promotional communications at any time.
• Monitor and Analyse Usage for Technical Improvements:
• We analyse data trends to identify bugs, optimise platform speed, and ensure a consistent, high-quality learning experience.
• Protect Against Fraud and Unauthorised Activities:
• Data is monitored to detect and prevent malicious activities such as account hacking, payment fraud, and misuse of our services.
• Comply with Legal Obligations and Apple Store’s Guidelines:
• We ensure compliance with global data protection laws, Apple Store’s privacy requirements, and other applicable regulations to maintain a trusted learning environment.

Data Sharing and Disclosure

We do not sell your personal data. We may share information in the following circumstances:

• Service Providers:
• We engage trusted third-party providers to help deliver our services (e.g., payment processors, and analytics providers). They have access to your data only for specific tasks and must adhere to strict confidentiality agreements. These providers include cloud storage solutions, email marketing platforms and customer support tools.
• Legal Requirements:
• We may disclose your data if required by law or in response to valid requests by public authorities (e.g., court orders, regulatory inquiries). We will ensure compliance while protecting your rights to the fullest extent possible.
• 
  
• Business Transfers:
• In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business continuity process. We will notify you of any significant changes to your rights or data handling practices in such cases.

Child Privacy Protection

School Colony eLearning is designed for learners of all ages. However, if you are under 13 years old, parental consent is required to use our platform. We comply with COPPA (Children’s Online Privacy Protection Act) and similar regulations to ensure the safety and privacy of young learners.

• 
  
• Parental Control:
• Parents or guardians must provide consent and can manage a child’s account, including controlling the information collected and activities performed.
• 
  
• Limited Data Collection:
• For users under 13, we collect only the minimal necessary data, such as first name and age, required to offer an age-appropriate learning experience.
• Educational Consent Management: Schools and educational institutions can act as consent managers, helping students access our resources while complying with relevant laws.

Data Security

We implement robust security measures to protect your information, including:

• 
  
• Secure Sockets Layer (SSL) Encryption:
• All data transmission between your device and our servers is encrypted to prevent unauthorised access.
• 
  
• Regular Security Audits and Monitoring:
• Our system undergoes routine checks and updates to guard against vulnerabilities.
• 
  
• Data Access Controls:
• Personal information is stored securely with access limited to authorised personnel who have been trained in data protection practices.

Despite our efforts, no online platform can guarantee 100% security. Please protect your account with a strong password and notify us immediately if you suspect any unauthorised access.

Your Data Rights and Choices

You have the right to:

• 
  
• Access, Update, or Delete Your Personal Information:
• You can view and update your profile details at any time. You can also request that your account be permanently deleted, subject to legal retention obligations.
• 
  
• Opt-Out of Marketing Communications:
• Manage your communication preferences to stop receiving promotional emails while still receiving important service notifications.
• 
  
• Request Data Portability:
• Request a copy of your data in a portable format if you wish to transfer it to another service.
• 
  
• Control Cookie Preferences:
• Adjust your browser settings to manage cookies, or use privacy tools to limit tracking.

To exercise these rights, log into your account or contact us at [contact email].

Cookies and Tracking

Our platform uses cookies and similar technologies to track activity and store information. Cookies help us provide essential site functions, enhance security, and improve overall user experience.

• 
  
• Manage Your Cookie Preferences:
• You can customize how cookies are handled using your browser settings. Additionally, certain cookies are essential for the platform to function correctly and cannot be disabled.
• 
  
• Opt-Out of Targeted Advertising:
• Control how advertising cookies are used by managing settings via industry opt-out programs, such as those offered by the Digital Advertising Alliance.

For more information on cookies and how to manage them, visit Cookiepedia.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or to stay compliant with platforms like the Apple App Store. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this policy regularly.

Contact Us

For any questions or concerns regarding this Privacy Policy or your data, please reach out to us at: